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Case Study:
Global
Automotive Company
Business
Challenges
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Mission critical IT services (including Oracle E-Business suite, Office 365, web) experienced availability & performance issues
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Impact to various business groups, different cities / time-zones across 18 sites
Technical
Challenges
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Issues presented across domains – applications, SaaS, DC, network, cloud, security
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Vast global infrastructure to diagnose issues
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Lack experience, skills, tools to identify issues
SE360
Services
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Deployed unified application & network performance monitor & end-user experience monitor for 3 months
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Captured & analysed application & network traffic, alarms, anamolies
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Employed SE360 Test & Analysis Methodology
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Amended cloud backup & file services operations, improved specific network capacity
Business
Outcomes
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Improved applications performance, consistent user experiences
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Improved availability, resiliency of IT services